OnlyWin Privacy Policy

At OnlyWin, we respect your privacy and are fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit onlywin.com, register an account, or use the OnlyWin casino app. By accessing our platform, you acknowledge that you have read and understood how we handle your data across all our services, including the OnlyWin casino login area, our promotions system, and payment processing tools.

Who We Are

OnlyWin is owned and operated by GBL Solutions N.V., a company registered in Curaçao under registration number 155090, located at Seru Loraweg 17. Our payment processing is handled by Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. We operate under a licence issued by the Curaçao Gaming Control Board, licence No. OGL/2024/589/0556. As the data controller, we are responsible for determining how and why your personal data is processed.

Information We Collect

When you create an account with only win casino, use our promo code offers, or interact with our support team, we collect several categories of information necessary to provide our services safely and legally.

• We collect registration data such as your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents, including proof of ID and proof of address, as required by our licensing obligations.
• We record financial information related to deposits and withdrawals, including payment method details used through Bank transfer, Interac, Mastercard, MiFinity, Paysafecard, Skrill, and Bitcoin.
• We track your gaming activity, including games played, wagers placed, bonus usage, and session duration, to improve our services and detect irregular behavior.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you use the OnlyWin casino app or access our website via desktop or mobile browser.
• We store communication records from live chat, emails, and contact form submissions to resolve your inquiries efficiently.

How We Use Your Information

We use the information we collect for legitimate business, legal, and operational purposes. Our goal is to deliver a secure and personalized gaming experience while meeting our regulatory obligations under our Curaçao licence.

• We use your data to verify your identity and confirm you meet our eligibility and age requirements.
• We process your information to manage deposits, withdrawals, and to apply bonuses such as our welcome package, no deposit bonus offers, or promo code rewards.
• We analyze your gameplay data to personalize promotions, including our loyalty program, VIP tier benefits, and cashback offers.
• We use your contact details to send account notifications, security alerts, and where you have opted in, marketing communications about OnlyWin casino bonus codes and new features.
• We monitor account activity to detect fraud, prevent money laundering, and comply with responsible gambling requirements.
• We use technical data to maintain, secure, and optimize the OnlyWin application and website performance across devices.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity when we manage your account, process transactions, or provide customer support. We rely on legal obligation when we perform identity verification or report to gaming authorities. Where applicable, we rely on your consent for marketing communications, and you may withdraw this consent at any time. We also rely on our legitimate interests to prevent fraud and improve our services, including our casino app download experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your login preferences, and analyze traffic patterns on our website. Cookies help us recognize returning players, streamline the OnlyWin login process, and tailor promotional content relevant to your interests. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our business and comply with applicable laws.

• We share data with payment processors, including our payment agent Ramtinar Techconsult Limited, to facilitate deposits and withdrawals.
• We share information with identity verification providers to confirm your age and identity.
• We disclose data to regulatory authorities, including the Curaçao Gaming Control Board, when legally required.
• We work with IT service providers, cloud hosting partners, and software vendors who support the technical infrastructure of the OnlyWin platform.
• We may share information with law enforcement agencies if required by court order or applicable legislation.

Data Security

We are committed to protecting your data using industry-standard security measures. Our systems employ encryption, secure servers, and restricted access controls to prevent unauthorized access, alteration, or disclosure of your personal information. We regularly review our security practices to maintain a safe environment for every player using the OnlyWin casino app or website.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory requirements. Once your data is no longer required, we securely delete or anonymize it in accordance with applicable retention schedules.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honor these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You may lodge a complaint with a relevant supervisory authority if you believe we have not handled your data appropriately.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries due to legal or regulatory limitations. If you are located in a restricted jurisdiction, we may be unable to process your registration or provide access to our games. We reserve the right to verify your location and restrict access accordingly. Use of VPN services to circumvent these restrictions is not permitted on our platform.

International Data Transfers

As we operate across multiple regions, including Canada, Australia, New Zealand, and Europe, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure any international transfer of data is conducted securely and in compliance with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page periodically. Continued use of OnlyWin after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise any of your privacy rights, please contact our support team via live chat, available 24/7, or email us at support@onlywin.com. Our team is here to assist you with any concerns regarding your account, our OnlyWin casino bonus programs, or data protection matters.